Not only manufacturing industries but also various service providers today are under a constant stream of attacks from financial crisis. The healthcare industries have suffered by issues of legislation, litigation, competition, overstocks, complexity of the hospital supply chain, payers, patients, etc. Like other industries that successfully leaned their operation through Kaizen activities, the healthcare industries are now trying to adapt the same Kaizen concept and tools to healthcare processes and management. Some major national hospitals have achieved significant improvement of their work efficiency as well as increased customer satisfaction. The Kaizen concept is applicable in any industries so as to improve the performance of the organization.

THE WAIT IS OVER
A Japanese-speaking sensei is helping a few of Vancouver’s biggest health care facilities eliminate inefficiencies and streamline their operations.

Patients to Need less Patience
Shorter waiting times and improved safety are goals of plan patterned after Toyota system
By Amy O’brian, Vancouver SUN

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The Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean
By John Black with David Miller (the president of an affiliate consulting company)

The Toyota Production System model, or Lean, is not new. It has been successfully used in manufacturing companies for decades—and is now making dramatic improvements in healthcare institutions as well. This straightforward guide explains what Lean is, how it works, and how to implement the strategy at your organization.

What do the production of cars and the care of patients have in common? In both cases, the goal is to deliver high-quality, error-free results. Lean is a proven strategy for providing safe, hassle-free, and cost-effective care.

Learn from success stories from healthcare organizations
Real-life examples illustrate how well Lean works. These accounts will help you gain a sense of what’s involved in implementing Lean in healthcare. How do you get an organization to adopt Lean as its improvement strategy? How do you bring people on board? How do you put the Lean infrastructure in place? How do you even start? These stories will answer your questions about applying Lean, and perhaps most important, convey the remarkable results you can expect.

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